BASIC POLICY ON CUSTOMER HARASSMENT

RX Japan’s Commitment

RX Japan Ltd. (hereinafter referred to as “the Company” or “We”) is committed to supporting industrial growth and revitalizing the Japanese economy by creating exhibitions that serve as a platform for business matching between exhibitors and visitors.

To fulfil this commitment, we strive to ensure the smooth and secure operation of our exhibitions, thereby fostering an environment in which all stakeholders including visitors, exhibitors, and business partners can participate with confidence and peace of mind.
As a part of this commitment, we actively work to prevent and respond to customer harassment, an increasing social issue in recent years.

Fundamental Approach

Definition of Customer Harassment

Company Response Policy

Cooperation with Society and Legal Compliance

Fundamental Approach

The Company establishes this basic policy to proactively prevent and appropriately address unreasonable conduct, behaviours or demands from external parties including visitors, exhibitors, and business partners that may negatively impact the working environment of employees, including staff and partner company personnel (collectively referred to as “employees”).
In accordance with this policy, we will take a structured and firm approach to customer harassment, ensuring a safe and secure workplace for all employees. Safeguarding the mental and physical well-being of our workforce is a core social responsibility, and we will actively promote awareness of this policy both internally and externally.

Definition of Customer Harassment

Under this policy, Customer Harassment is defined as any unreasonable, inappropriate, or harmful actions or demands from external stakeholders including visitors, exhibitors, business partners, etc. (hereinafter collectively referred to as “customers, etc.”) that fall under any of the following:
・Unreasonable or unjustified demands
・Socially unacceptable or inappropriate methods or attitudes
・Actions that harm or adversely affect the working environment of employees

　Examples (based on Ministry of Health, Labour and Welfare guideline) but not limited to:
　・Shouting, yelling, abusive language, or intimidating behaviour
　・Coercion to kneeling down or repeated demands for apologies
　・Prolonged detention or forced apologies
　・Denial of personal dignity or persistent personal attacks
　・Physical assault, property damage, or threats
　・Defamation or slander via social media
　・Coercion to perform tasks outside the scope of duties
　・Intimidation by a large group of people

Company Response Policy

Decisive Action
The Company will respond firmly to incidents of customer harassment, including suspending interactions or notifying and reporting the incident to relevant authorities, depending on the severity and nature of the situation.

Employee Protection
In cases where employees are harmed or at risk, the Company will act swiftly to implement appropriate protective measures and ensure their safety and well-being.

Establishment of a Consultation System
A consultation desk will be set up within the company to provide a safe and accessible environment where all employees and stakeholders can report concerns or seek advice with confidence.

Training and Awareness
The Company will conduct regular training sessions and awareness initiatives to deepen employees’ understanding of customer harassment and enhance their abilities to respond effectively.

Ongoing Prevention and Improvement
By documenting and analyzing reported incidents, the Company will continuously refine its preventive strategies and improve operational responses to minimize recurrence.

Collaboration with Society and Legal Compliance

Our company is committed to promoting the prevention of customer harassment throughout the organisation in accordance with relevant laws and regulations, including the Act on Comprehensive Promotion of Labour Policies and the Ministry of Health, Labour and Welfare’s “Customer Harassment Prevention Corporate Manual”.